Fraud Prevention

Stay protected, stay safe

Scammers are everywhere, working hard to steal your money and identity. At Frontier Credit Union we have a number of security measures in place that protect you from these thieves. Knowing our policies can help protect you even further. Check this page regularly for updates in our security policies.

Our Online Banking features Dual Authentication, 256 bit encryption, and Account Lockout, all in the name of protecting your assets.

Visit: to get consumer information about recent scam alerts from the Federal Trade Commission.

If you feel your account has been compromised, call Frontier immediately at (800) 727-9961. To report loss or theft of your card, please contact (866) 513-4210. To report fraud on your card, please contact (866) 513-4210.

Additional Topics

We will never call you and ask for account or personal information by telephone. When using our telephone teller system, or requesting account information from us, you may need to provide account or personal information to prove your identity.

We will never ask for account or personal information by mail. This includes our quarterly newsletter, monthly statements, etc. If you are making a loan or credit card payment by mail, you may need to fill in your account number associated with the loan.

We will never ask for account or personal information by email. This includes marketing emails and promotions, eStatements, etc.

We will never ask for account or personal information by text message. We may text you through a third party vendor (Vantiv) to verify a suspicious transaction (Multiple transactions across state lines in one day, large transactions that are out of normal spending habits, etc).

We will never ask for account or personal information via social media. This includes Facebook, Twitter, Linked In, YouTube etc.

The IRS continues to warn consumers to guard against scam phone calls from thieves intent on stealing their money or their identity. Criminals pose as the IRS to trick victims out of their money or personal information. Here are several tips to help you avoid being a victim of these scams:y

  • Scammers make unsolicited calls. Thieves call taxpayers claiming to be IRS officials. They demand that the victim pay a bogus tax bill. They con the victim into sending cash, usually through a prepaid debit card or wire transfer. They may also leave “urgent” callback requests through phone “robo-calls,” or via phishing email.
  • Callers try to scare their victims. Many phone scams use threats to intimidate and bully a victim into paying. They may even threaten to arrest, deport or revoke the license of their victim if they don’t get the money.
  • Scams use caller ID spoofing. Scammers often alter caller ID to make it look like the IRS or another agency is calling. The callers use IRS titles and fake badge numbers to appear legitimate. They may use the victim’s name, address and other personal information to make the call sound official.
  • Cons try new tricks all the time. Some schemes provide an actual IRS address where they tell the victim to mail a receipt for the payment they make. Others use emails that contain a fake IRS document with a phone number or an email address for a reply. These scams often use official IRS letterhead in emails or regular mail that they send to their victims. They try these ploys to make the ruse look official.
  • Scams cost victims over $23 million. The Treasury Inspector General for Tax Administration, or TIGTA, has received reports of about 736,000 scam contacts since October 2013. Nearly 4,550 victims have collectively paid over $23 million as a result of the scam.
  • Call you to demand immediate payment. The IRS will not call you if you owe taxes without first sending you a bill in the mail.
  • Demand that you pay taxes and not allow you to question or appeal the amount you owe.
  • Require that you pay your taxes a certain way. For instance, require that you pay with a prepaid debit card.
  • Ask for your credit or debit card numbers over the phone.
  • Threaten to bring in police or other agencies to arrest you for not paying.
  • Do not give out any information. Hang up immediately.
  • Contact TIGTA to report the call. Use their “IRS Impersonation Scam Reporting” web page. You can also call 800-366-4484.
  • Report it to the Federal Trade Commission. Use the “FTC Complaint Assistant” on Please add “IRS Telephone Scam” in the notes.
  • Call the IRS at 800-829-1040. IRS workers can help you.

Phone scams first tried to sting older people, new immigrants to the U.S. and those who speak English as a second language. Now the crooks try to swindle just about anyone. And they’ve ripped-off people in every state in the nation.

Stay alert to scams that use the IRS as a lure. Tax scams can happen any time of year, not just at tax time. For more, visit “Tax Scams and Consumer Alerts” on

Each and every taxpayer has a set of fundamental rights they should be aware of when dealing with the IRS. These are your Taxpayer Bill of Rights. Explore your rights and our obligations to protect them on

If you are the victim of an IRS Impersonation Scam, please report it here.