Contact Us
Skip the branch visit and get help right here!
Virtual Branch
Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan, get an insurance quote on your home or auto, or simply ask a question, we have you covered.
Click the chat bubble in the bottom right corner of any page on our website or Online Banking!
Virtual Branch Hours
Monday – Friday: 9:00am to 5:30pm
Saturday: 10:00am – 2:00pm
Sunday: Closed
*Virtual branch services are based on representative availability.
Call Us
Member Support
(800) 727-9961
Monday-Friday: 9am-5:30pm
Saturday: 10am-2pm
Mortgage Department
Call (208) 535-2833
Text (208) 516-2317
Monday-Friday: 7:30am-8pm
Saturday: 9am-5pm
Card Services
Lost/Stolen Card (866) 513-4210
Card Fraud (866) 513-4210
Card Activation (866) 985-2273
International Travel (727) 572-8822
Message Us
Message Member Services
*Please do not send confidential information such as account number, date of birth and social security number via mail or email, as this is not 100% secure. Confidential information may be securely sent through the secure message feature in eBranch.
Message Mortgage Department
*Please do not send confidential information such as account number, date of birth and social security number via mail or email, as this is not 100% secure. Confidential information may be securely sent through the secure message feature in eBranch.
*Please do not send confidential information such as account number, date of birth and social security number via mail or email, as this is not 100% secure. Confidential information may be securely sent through the secure message feature in Online Banking.
About Us
Headquarters Physical Address
865 S Woodruff Ave.
Idaho Falls, ID 83401
Mailing Address
PO Box 1865
Idaho Falls, ID 83403
Routing Number
324173082
