By accepting this agreement, you consent and agree to the
electronic submission of your dispute or fraud claim, via eBranch or the mobile
app. Furthermore, you consent to receiving calls and/or emails from Frontier
Credit Union to gather additional details to support your claim.
Frontier Credit Union must be notified no later than 60
days after the first statement containing disputed charges. If determined to be
fraud, your maximum liability for losses to your account may be up to $50.00 if
you have notified us within two (2) business days of discovery that your card
was lost, stolen, or compromised. Failure to notify the credit union within two
(2) business days may increase the Cardholder’s liability from $50 to $500. We
also reserve the right to close the Debit Card or Credit Card and accounts
associated with the fraudulent claim.
Additionally, you agree to give consent to Frontier Credit
Union to release any information regarding your card and /or card account to
any local, state and /or federal law enforcement agency so that the information
can, if necessary, be used in the investigation and/or prosecution of any
person(s) who may be responsible for fraud involving your card and/or card
account. You agree to testify, declare, depose, or certify to the truth of any
or all of the information provided before any
competent tribunal, officer or person; and you will cooperate fully in the
prosecution of the person or persons responsible for the foregoing
transactions.
By accepting this agreement, you attest this affidavit is
true and understand that making a false sworn statement is subject to federal
and/or state statutes and may be punishable by fines and/or by imprisonment. You
understand that if you do not provide the required information or
documentation, any claim credit(s) may be delayed or removed. You also
understand that additional information or documentation may be requested to
process your claim. Failure to provide additional information or documentation
could result in closure of the dispute and removal of provisional credits
given.
Once you have submitted your dispute, please provide
supporting documentation, if applicable. You can submit supporting
documentation via email, or send by mail to:
Frontier Credit Union
PO Box 1865
Idaho Falls, ID 83403
Email
[email protected]