Loan Pay Terms & Conditions

Thank you for using Frontier Credit Union's loan pay service. This service allows you to make a payment to your Frontier Credit Union loan from your debit card held at another financial institution. These terms and conditions (“Terms and Conditions”) describes how the services works and the rules of use. By authorizing a payment(s), you (“you”, “your”) as the member and account holder agree to these Terms and Conditions. Further, each time the Loan Pay service (“Service”) is used, or you allow any other person to use the Service in connection with your Frontier Credit Union (“we”, “us”) account, you are confirming your acceptance of the Terms and Conditions, as amended and in effect at that time. The Credit Union may modify the terms and conditions applicable to the Service from time to time. Members in good standing who have access to online banking are eligible to use this Service.

Service Information

·         Your account at the other financial institution will be debited (charged) and funds will be credited to your Frontier Credit Union loan.

·         Payments will be credited within two business days.

·         Payments scheduled on a weekend or a holiday will be initiated on the next business day.

·         Some loan types may not be eligible for this Service. Loans eligible for online payments will be displayed in the drop-down menu within the payment scheduling screen and are subject to change without notice.

·         To change or cancel a scheduled payment, submit a cancellation request before 3:30 PM MT on the payment date in the Loan Pay section in digital banking.

·         Dollar limits as well as daily and monthly limits may apply. If you attempt to initiate a payment in excess of these limits, the Service will not allow you to continue.

Your Rights and Responsibilities

·         You understand Frontier Credit Union is relying on the information you provide in your payment request. If the information is incorrect for any reason, the debit may be returned, and the loan payment reversed.

·         Notify us immediately by phone at 800.727.9961 or in person at any branch location during business hours if you suspect your online banking credentials may have been compromised, any unauthorized or fraudulent items have posted to your accounts, or you have any other security concerns regarding your banking relationship. You agree to provide us any financial information we reasonably request in the event of unauthorized activity or access.

·         If the debit is rejected by the other financial institution for any reason, including insufficient funds, the loan payment will be reversed. This may result in a late payment, late payment fees, and fees at your other financial institution.

·         If a loan payment is reversed or rejected, it is your responsibility to re-initiate the transaction or make a payment to your Frontier Credit Union loan by other means.

Legal Information

·         Frontier Credit Union may post adjustments and/or corrections for a transaction, if necessary.

·         While we always strive to keep our systems available, the Service may be temporarily unavailable due to system maintenance or service interruptions from third parties such as Internet service providers, cellular service providers and Internet software. In addition to this Service, payments can be made at any of our branch locations during business hours or contact us at 800.727.9961 for more payment options.

·         Frontier Credit Union may cancel, modify, or restrict the use of this service at any time without prior notice (ex: for security purposes, NSF items, returned payments, etc.)

·         You agree to hold Frontier Credit Union and Frontier Credit Union’s service providers harmless from any claims, liabilities, attorney's fees, service fees and other costs resulting from use of this Loan Pay service.

·         The payment will be processed electronically through your debit cards debit network and must comply with all applicable laws.

By using this Service, you authorize Frontier Credit Union to initiate a charge on your debit card in the amount equal to the amount entered into the Loan Pay Service. You are responsible for inputting the correct payment amount and selecting the correct loan. You are agreeing that there is a balance sufficient to pay all requested payments, and agree that Frontier Credit Union is not liable for any overdraft or insufficient fund situation or charge (including but not limited to, finance charges, late fees or similar charges) caused by your failure to maintain funds sufficient to pay the payment amount you indicated.